top of page

Shipping Policy

Last updated: 07/08/2026

This Shipping Policy applies to all orders placed through Grain Boundary PTY LTD ("we," "us," "our") for all physical goods on grainboundary.com.au. By placing an order, you agree to the terms below.

​

1. Order Processing

  • Orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays.

  • During sale periods or high-demand launches, processing may take up to 5 business days. We'll notify you if there's a significant delay.

  • You'll receive a confirmation email once your order is placed, and a shipping confirmation with tracking details once it leaves our warehouse.

  • Orders placed after 2:00pm AEST may be processed the following business day.

  • ​

2. Shipping Destinations & Carriers

We currently ship using Australian Post (AusPost) services to:

  • Australia-wide (all states and territories, including PO Boxes and parcel lockers)

  • International — list countries, or delete this line if domestic-only

AusPost might use a third-party partner to deliver your parcel based on your location and the type of service selected.

 

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected delivery speed. All prices are in AUD and include GST where applicable. Shipping cost are calculated based on AusPost rates and may vary. Shipping costs include packaging and handling.

​

4. Delivery Timeframes

Delivery time for domestic parcels vary depending on your location and service selected.

Estimates for delivery times for domestic deliveries can be found here:

Express Post –Domestic Delivery Estimator 2024

Estimates for delivery times for different countries can be found here:

International delivery times and destination guide | Australia Post

These are estimates provided by our carrier and are not guaranteed. Delays can occur due to weather, peak periods, customs (for international orders), or circumstances beyond our control.

​

5. Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your parcel directly through the carrier's website. Please allow 24–48 hours for tracking information to update after dispatch.

​

6. Packaging

All items are carefully packaged to prevent damage in transit using the most sustainable packaging available. If your item arrives damaged, see our Damaged or Faulty Items section below.

 

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at sales@grainboundary.com.au — we can only amend the address before the order has been dispatched.

​

8. Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window:

  1. Check your tracking number for the latest status.

  2. Confirm your shipping address was correct.

  3. Contact us at sales@grainboundary.com.au with your order number, and we'll investigate with the carrier.

Parcels are generally considered lost if not delivered within 14 business days of the estimated delivery window, at which point we'll arrange a replacement or refund.

​

9. Damaged or Faulty Items

If your order arrives damaged or a product is faulty:

  • Contact us within 14 days of delivery at sales@grainboundary.com.au.

  • Include your order number and photos of the item and packaging. 

  • We'll arrange a replacement, repair, or refund in line with your rights under the Australian Consumer Law.

​

10. International Orders

  • International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in the order or shipping total.

  • Delivery times for international orders can vary significantly due to customs processing.

​

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our processes or carriers. The latest version will always be available on our website.

​

12. Contact Us

Questions about your shipment? Reach out at:

Email: sales@grainboundary.com.au

bottom of page